Van Hooser, Phillip, <br/><br/>
Willie's way :  6 secrets for wooing, wowing, and winning customers and their loyalty / 

 - Hoboken, N.J. :  Wiley,  c2005. 
 - xii, 188 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780471748076 (cloth) 0471748072 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer loyalty.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658 WIL 2005 A041 Or.