00769cam a22002174a 4500 9780471748076 (cloth) 0471748072 (cloth) DLC 658 WIL 2005 A041 Or. Van Hooser, Phillip, Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Hoboken, N.J. : Wiley, c2005. xii, 188 p. ; 23 cm. Customer services. Customer loyalty. Customer relations. http://www.loc.gov/catdir/toc/ecip0512/2005013737.html http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html EK 12434 12434 0 0 0 658_000000000000000_WIL_2005_A041_OR 0 62186 LBA LBA A041 2017-08-14 658 WIL 2005 A041 Or. A15587 2017-08-14 2017-08-14 EK