@book{12486,
	author = {Woods, James R., and Rozovsky, F. A.},
	title = {What do I say? :},
	publisher = {Jossey-Bass,},
	year = {2003.},
	address = {San Francisco :},
	url = {http://www.loc.gov/catdir/bios/wiley045/2002154039.html}
}