@book{13371,
	author = {Carter, Doug. and Green, Jennifer,},
	title = {Clients forever :},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/mh041/2002153055.html}
}