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  xmlns:dcterms="http://purl.org/dc/terms/"><dc:Title>Emotion marketing : the Hallmark way of winning customers for life /</dc:Title>
<dc:Creator>Robinette, Scott.</dc:Creator>
<dc:Creator>Brand, Claire.</dc:Creator>
<dc:Creator>Lenz, Vicki.</dc:Creator>
<dc:Subject>Marketing.</dc:Subject>
<dc:Subject>Customer relations.</dc:Subject>
<dc:Subject>Consumer satisfaction.</dc:Subject>
<dc:Subject>658 MCG 2001 A050 Or.</dc:Subject>
<dc:Publisher>New York : McGraw-Hill,</dc:Publisher>
<dc:Date>c2001.</dc:Date>
<dc:Date>c2001.</dc:Date>
<dc:Type>Text</dc:Type>
<dc:Format>247 p. :</dc:Format>
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