TY  - BOOK
AU  - Robinette, Scott.
AU  - Brand, Claire.
AU  - Lenz, Vicki.
TI  - Emotion marketing: the Hallmark way of winning customers for life 
SN  - 0071364145
U1  - 658 MCG 2001 A050 Or. 
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Marketing
KW  - Customer relations
KW  - Consumer satisfaction
UR  - http://www.loc.gov/catdir/bios/mh041/00065374.html
UR  - http://www.loc.gov/catdir/description/mh021/00065374.html
UR  - http://www.loc.gov/catdir/toc/mh021/00065374.html
ER  -