00897cam a22002414a 4500020001500000040000800015082002600023100002200049245007400071260003700145300002900182650001500211650002400226650002700250700001900277700001700296856005500313856006200368856005400430942000700484999001700491952014700508  a0071364145  cDLC00a658 MCG 2001 A050 Or.1 aRobinette, Scott.10aEmotion marketing :bthe Hallmark way of winning customers for life /  aNew York :bMcGraw-Hill,cc2001.  a247 p. :bill. ;c24 cm. 0aMarketing. 0aCustomer relations. 0aConsumer satisfaction.1 aBrand, Claire.1 aLenz, Vicki.42uhttp://www.loc.gov/catdir/bios/mh041/00065374.html42uhttp://www.loc.gov/catdir/description/mh021/00065374.html41uhttp://www.loc.gov/catdir/toc/mh021/00065374.html  cEK  c13962d13962  0010406658_000000000000000_MCG_2001_A050_OR70965579aLBAbLBAcA050d2017-10-03o658 MCG 2001 A050 Or.pA13650r2017-10-03w2017-10-03yEK