@book{16447,
	author = {West, Richard L. and Turner, Lynn H.},
	title = {Introducing communication theory :},
	publisher = {McGraw-Hill,},
	year = {c2004.},
	address = {New York, N.Y.:},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/description/mh031/2003046369.html}
}