Frei, Frances. <br/><br/>
Uncommon service :  how to win by putting customers at the core of your business / 

 - Boston, Mass. :  Harvard Business Review Press,  c2012. 
 - x, 247 p. :  ill.;  24 cm. 
<br/><br/><label>ISBN: </label>9781422133316 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Service industries
<br/><br/><label>Dewey Class. No.: </label>658 HAR 2012 A114 Or.