00509cam a2200157 a 4500020003100000040000800031082002600039100001900065245008700084260006000171300003100231650002400262650002300286650002300309700001900332  a9781422133316 (alk. paper)  cDLC00a658 HAR 2012 A114 Or.1 aFrei, Frances.10aUncommon service :bhow to win by putting customers at the core of your business /  aBoston, Mass. :bHarvard Business Review Press,cc2012.  ax, 247 p. :bill.;c24 cm. 0aCustomer relations. 0aCustomer services. 0aService industries1 aMorriss, Anne.