00527cam a2200169 i 4500 9781633690783 (alk. paper) DLC 658 HAR 2016 A116 Or. Difficult conversations : craft a clear message, manage emotions, focus on a solution. ix, 110 pages ; 18 cm. 20-minute manager series Includes index. Business communication. Interpersonal communication. Harvard Business Review Press, AEDBB 17534 17534 0 0 0 658_000000000000000_HAR_2016_A117_OR 0 76023 LBA LBA A117 2018-12-05 7 1 658 HAR 2016 A117 Or. A37515 2025-02-24 2025-02-11 EK