@book{18802,
	author = {Devarajan, Shantayanan, and World Bank},
	title = {Making services work for poor people /},
	publisher = {World Bank and Oxford University Press,},
	year = {[c2003]},
	series = {World development report,},
	address = {[Washington, D.C.] :},
	note = {"A Copublication of the World Bank and Oxford University Press"--T. p. and verso},
	url = {http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012820266&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA}
}