| 000 | 00769cam a22002174a 4500 | ||
|---|---|---|---|
| 020 | _a9780471748076 (cloth) | ||
| 020 | _a0471748072 (cloth) | ||
| 040 | _cDLC | ||
| 082 | 0 | 0 | _a658 WIL 2005 A041 Or. |
| 100 | 1 | _aVan Hooser, Phillip, | |
| 245 | 1 | 0 |
_aWillie's way : _b6 secrets for wooing, wowing, and winning customers and their loyalty / |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2005. |
||
| 300 |
_axii, 188 p. ; _c23 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer relations. | |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/ecip0512/2005013737.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html |
| 942 | _cEK | ||
| 999 |
_c12434 _d12434 |
||