| 000 | 00557cam a2200181 a 4500 | ||
|---|---|---|---|
| 020 | _a9781422133316 (alk. paper) | ||
| 040 | _cDLC | ||
| 082 | 0 | 0 | _a658 HAR 2012 A114 Or. |
| 100 | 1 | _aFrei, Frances. | |
| 245 | 1 | 0 |
_aUncommon service : _bhow to win by putting customers at the core of your business / |
| 260 |
_aBoston, Mass. : _bHarvard Business Review Press, _cc2012. |
||
| 300 |
_ax, 247 p. : _bill.; _c24 cm. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aService industries | |
| 700 | 1 | _aMorriss, Anne. | |
| 942 | _cEK | ||
| 999 |
_c17443 _d17443 |
||