000			00527cam a2200169 i 4500
020			_a9781633690783 (alk. paper)
040			_cDLC
082	0	0	_a658 HAR 2016 A116 Or.
245	0	0	_aDifficult conversations : _bcraft a clear message, manage emotions, focus on a solution.
300			_aix, 110 pages ; _c18 cm.
490	0		_a20-minute manager series
500			_aIncludes index.
650		0	_aBusiness communication.
650		0	_aInterpersonal communication.
710	2		_aHarvard Business Review Press,
942			_cAEDBB
999			_c17534 _d17534