Frei, Frances.
Uncommon service : how to win by putting customers at the core of your business / - Boston, Mass. : Harvard Business Review Press, c2012. - x, 247 p. : ill.; 24 cm.
9781422133316 (alk. paper)
Customer relations.
Customer services.
Service industries
658 HAR 2012 A114 Or.
Uncommon service : how to win by putting customers at the core of your business / - Boston, Mass. : Harvard Business Review Press, c2012. - x, 247 p. : ill.; 24 cm.
9781422133316 (alk. paper)
Customer relations.
Customer services.
Service industries
658 HAR 2012 A114 Or.