| 000 -LEADER |
|---|
| fixed length control field |
00557cam a2200181 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781422133316 (alk. paper) |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
DLC |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 HAR 2012 A114 Or. |
| 100 1# - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Frei, Frances. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Uncommon service : |
| Remainder of title |
how to win by putting customers at the core of your business / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Boston, Mass. : |
| Name of publisher |
Harvard Business Review Press, |
| Year of publication |
c2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
x, 247 p. : |
| Other physical details |
ill.; |
| Dimensions |
24 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Service industries |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Morriss, Anne. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
សៀវភៅភាសាអង់គ្លេស |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| Withdrawn status [LOCAL, KOHA] |
0 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| Withdrawn status [LOCAL, KOHA] |
0 |
